Cancellation Policy

1. Full refund window

Customers who cancel more than 24 hours before their scheduled pickup are entitled to a full refund. The refund is returned to the original payment method and typically clears within 5–10 business days depending on the card issuer.

2. Late cancellations

Cancellations made within 24 hours of the scheduled pickup are non-refundable. This policy exists because the driver has already been allocated and alternative bookings cannot be taken for that slot.

3. No-shows

If a passenger does not appear at the agreed pickup point within the waiting period (30 minutes for airport pickups, 10 minutes for hotel or resort pickups), the booking is treated as a no-show and is non-refundable.

4. Flight delays

For airport pickups, we monitor flight arrival times and adjust the driver at no charge. A no-show clock does not start until the flight has landed. Customers are encouraged to provide their flight number at the time of booking.

5. Operator cancellations

In the rare event that Southern Taxi must cancel a confirmed booking due to circumstances beyond our control (severe weather, vehicle breakdown, medical emergency), a full refund will be issued automatically within 3 business days. We will also make reasonable efforts to arrange an alternative transfer.

6. How to request a refund

To request a cancellation or refund, contact us via WhatsApp at +1 758-731-3881 or by email at info@southerntaxi.com. Please include your booking reference number. Refunds are processed via Stripe and cannot be issued as cash.

7. Disputes

If you believe a refund was incorrectly denied, contact us directly before raising a card dispute. We handle all complaints promptly and fairly. Chargebacks initiated without prior contact will be contested.